Introducing a powerful cloud-based network manager
designed specifically for residential AV
CX Home is a cloud based monitoring and management service platform designed to optimize the customer's experience. The platform is comprised of an intelligent ecosystem of tools and dashboards that allow the homeowner to maximize their home technology and managed service professional to provide proactive support.
Developed by Liberty AV Solutions, with over 30 years of AV industry leadership, CX Home delivers exceptional performance, reliability, and efficiency to keep you focused on what really matters…your customers.
Optimized Customer Experience
Real-time monitoring and management of their home technology.
Aggregated simple control and monitoring dashboard of network, connected devices.
Reduced Cost
of Service
Remote remediation allows for reduced truck rolls and unneeded site visits.
Proactive monitoring allows for no-to-less time of the network, power and devices being down.
Inside the application
Device-Agnostic Deployment
It’s built on Domotz, leveraging best-in-class network monitoring and support. Includes device-agnostic monitoring to effortlessly integrate into existing and new networks within your customer base. Flexible integration into new and existing networks. CX Home software in specific Liberty components, or as a standalone component to streamline integration.
Ticket Management as the Hub for Support Excellence
CX Home provides built-in ticketing that grows with the needs of your organization, supporting accountability, transparency, and resolution tracking from the start to the closure of an issue. As your team and their needs grow, additional tiers can be added to better support the service support needs that you are facing.
Software for the entire team, and for your customers
Role-based administration efficiently manages access for your team, and for your customers. You can be sure that everyone in your company gets exactly the information they need, while providing your customers a clear view into the systems that make up their home network. Dynamic actions and controls for managing specific devices or the entire network, based on your custom configuration, are available to your clients. Additionally, white-label customization options provide your customers an experience that is on brand, all the time.
