White-label AV support help desk

Staffed, on-demand,
24 / 7 / 365 availability

Rest easy knowing that your clients are supported under your brand with our white-label, Level 1 routing and direct-response services via self-help info, video, voice, text-chat.

Ideal For Integrators

Ideal for Integrators Looking to:

  • Offer Level 1 help desk services
  • Support customers after normal business hours
  • Provide global assistance
  • Expand their managed services offering

Resulting In:

  • Enhanced levels of support and service
  • Exceeding of client expectations
  • Reduction of client downtime
  • Fewer on-site service calls and truck rolls
  • Delivering on service level agreements (SLA)

Features

On-demand,
live support

All calls answered as if it were
your own team and/or
your end-user

White-label

Fully branded back to the integrator and/or end-user

Video &
Voice Chat

Rapid response and initial troubleshooting

Fully staffed, trained
& Vendor accredited

Support provided by vendor
-accredited professional AV
technicians and engineers

24/7 Global
Support

Follow the sun availability
with support in USA, Canada, EMEA, and APAC

Additional Benefits

  • Help-desk ticket generation (via provided web-link and/or form/email)
  • Level 1 triaging: Diagnose, isolate, escalate, and report issues
  • Escalation to Level 2: Per AV integrator instructions
  • Multi-lingual offerings: English, French, Mandarin, Hindu, Italian*
  • Sold annually: Minimum 12-month commitment
  • Exceptional customer experience: Customers first point of contact support and assistance via video/phone (VoIP)

*Pricing may scale accordingly for custom, or large-scale, enterprise deployments. Minimum 12-month subscription

Support For

ON-DEMAND ACCESS TO SUPPORT

Scan a QR code with your cell phone, and access self-help materials and if needed, connect instantly with a fully qualified AV technician via live video chat. No app required.


Our Process

1

Personalized Setup A dedicated project manager will tailor a custom solution based on your organizations needs.

2

Optimization Creation of detailed project outline, including materials list and support personnel needs.

3

Continuous Improvement After implementation, regularly recurring account reviews will offer recommendations based on support history and help requests.