White-label AV support help desk

Staffed, on-demand,
24 / 7 / 365 availability

Rest easy knowing that your clients are supported under your brand with our white-label, Level 1 routing and direct-response services via self-help info, video, voice, text-chat.

Ideal For Integrators

Ideal for Integrators Looking to:

  • Offer Level 1 help desk services
  • Support customers after normal business hours
  • Provide global assistance
  • Expand their managed services offering

Resulting In:

  • Enhanced levels of support and service
  • Exceeding of client expectations
  • Reduction of client downtime
  • Fewer on-site service calls and truck rolls
  • Delivering on service level agreements (SLA)

live support

All calls answered as if it were
your own team and/or
your end-user


Fully branded back to the integrator and/or end-user

Video &
Voice Chat

Rapid response and initial troubleshooting

Fully staffed, trained
& Vendor accredited

Support provided by vendor
-accredited professional AV
technicians and engineers

24/7 Global

Follow the sun availability
with support in USA, Canada, EMEA, and APAC

Additional Benefits

  • Help-desk ticket generation (via provided web-link and/or form/email)
  • Level 1 triaging: Diagnose, isolate, escalate, and report issues
  • Escalation to Level 2: Per AV integrator instructions
  • Multi-lingual offerings: English, French, Mandarin, Hindu, Italian*
  • Sold annually: Minimum 12-month commitment
  • Exceptional customer experience: Customers first point of contact support and assistance via video/phone (VoIP)

*Pricing may scale accordingly for custom, or large-scale, enterprise deployments. Minimum 12-month subscription

Support For


Scan a QR code with your cell phone, and access self-help materials and if needed, connect instantly with a fully qualified AV technician via live video chat. No app required.

Our Process


Personalized Setup A dedicated project manager will tailor a custom solution based on your organizations needs.


Optimization Creation of detailed project outline, including materials list and support personnel needs.


Continuous Improvement After implementation, regularly recurring account reviews will offer recommendations based on support history and help requests.